Communication Cues

Wouldn’t you like to learn a language that improves relationships, collaboration and reconciliation across the board?

PAMELA REFLING Trainer. Mediator. Conflict Coach.

I’m Pam Refling and I’d like to introduce you to The Empathy Process,

…so you learn how to avoid words that trigger conflict and instead learn ways to facilitate agreement and rapport, in your home and at work.

Using the Empathy Process, I guide you safely from one communication cue to the next until, finding connection, you are able to develop strategies that foster enduring collaborative solutions.

You probably know that up until now most conflicts were solved either by direct confrontation in which one party wins and the other loses, or by compromise, in which both parties give up something they care about in order to reach resolution. If the problems seem insolvable, the relationship ends. But often not before the work or home environment has been damaged by discord, harsh words or tragedy, which no one knows how to overcome and which makes resolution seem impossible.

Communication Cues provides another way: an experiential method called The Empathy Process that makes empathetic language safe and accessible in schools, hospitals, organizations and families. Best of all, this approach sidesteps the common and painful win-lose language of traditional mediation. It puts an end to school bullying, fault-finding feedback, and arguments over which person’s approach is “right.”

The Empathy Process begins by listening for and reflecting back areas of understanding for everyone involved. Rather than an imposed or compromised solution, all parties find that something unusual happens: the more they are heard, and the more they are able to hear others, new and undreamed of solutions appear almost magically—until everyone feels satisfied that the strategies they have designed together will bring about the desired results. Relationships are restored; conflict dissolved; morale, culture and learning are dramatically improved.

Where empathy is needed

If you don’t know how to implement change when it is needed, and conflicts arise because people cannot find agreement or feel left out of the conversation, Communication Cues empathy training and mediation opens the door to new patterns of communication and progress.

Wouldn’t you like know how to:

• Teach kids about relationships beyond IM’ing, email and on-line/in-person bullying
• Improve staff performance and service delivery
• Manage conflict, and exponentially shorten the time to resolution.
• Restore relationships damaged by longstanding conflict
• Preserve relationships beyond divorce

What I do is offer a new – and proven – way of communicating that helps kids do better in school, improves service and morale in organizations, and eases families through the pain of conflict or a dissolving marriage.

I believe that The Empathy Process is today’s best, most-revivifying catalyst for social change

As an empathy-based mediator and conflict coach, I use empathy to distill the components of conflict down to the essence of each person’s human needs, where lasting solutions, growth and success are found.

Too often, the best students, families and organizations become derailed by unfilled needs and negative emotions that stop them from achieving their goals. Because of my empathy training and experience, I set the underlying truths free so healing and growth occur naturally, in measurable ways.